Samsung Electronics has found it costly to sell a faulty fridge. The Consumer Court of South Delhi has ordered the company to refund the entire money of the fridge as well as pay a penalty. This fridge of the South Korean company was bought by a customer a few months ago for Rs 87 thousand. Within a few months of buying the fridge, it malfunctioned five times, after which the customer filed his complaint in the Consumer Court. After hearing the customer’s complaint, the court gave strict orders to the company and said that a complaint made within the warranty is enough and there is no need to take any expert opinion for manufacturing defect.
Will have to pay compensation
According to the report of News 18, the District Consumer Redressal Commission of South Delhi said in its order that the company’s product was faulty, due to which Samsung will have to return the amount of Rs 87 thousand paid to buy the fridge. Apart from this, the company will also have to pay a compensation of Rs 10,000 to the customer for causing mental agony. If the company does not return the customer’s money and compensation within 6 months, then it will have to return the money to the customer with an annual interest of 6 percent.
Broke down 5 times in a few months
In the complaint against the company, the customer said that within a few months of buying the fridge, it had to be repaired five times. Many parts of the fridge have also been replaced. The company kept waiting for its warranty period to end. However, Samsung claimed that whenever the complaining customer contacted, his problem was resolved.
Keep these things in mind
If you have also bought a new fridge, then you should also keep some things in mind. You should always buy a fridge with a higher energy star rating.
The fridge should be kept at a distance from the wall, so that the heat coming out of the fridge can get a place to escape.
If the compressor installed in the fridge does not get proper air, then there is a risk of it getting damaged.
Just like AC, the refrigerator should also be plugged in a 16 amp power plug.
If there is any problem with the refrigerator, get it repaired from an authorized service center so that the warranty remains intact.
